1. You have 15 Days after delivery to consider return or exchange, once over the limit date, we don’t accept return or exchange.
2. Items marked as "No returns or exchanges" in order details are not covered by warranty and are non-returnable.
3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
4. We will issue refund or exchange for the returned items which in good condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
5. Dileoo is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Dileoo products.
7. Original shipping fee and insurance fee is non-refundable if return for refund.
8. Customer needs to pay for the return postage.
1. Apply return by email to get return address.
2. Pack the item(s) and return back via any local shipping company.
3. Keep the tracking number of return parcel, and upload tracking info by email, without this info, we can't apply any refund for return.
4. We will process return & exchange in
after delivery of parcel.
Do you provide free return labels?
We currently are unable to offer a free returns service.
Can I return the item to your warehouse, office, or physical store?
We currently do not accept return methods other than our standard return procedure. Please follow our return process so we can help you out as quickly as possible.
I've sent out my return package. What's the next step?
That's it! Once we've received your returned package, we'll take care of the rest and process your refund asap.
When can I expect my refund?
To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. Once we receive the return package and determine that it's eligible for a refund, you can refer to the following chart for an estimated timeframe on when to expect to receive your refund:
*If you do not receive a credit to your account within timeframe mentioned above, please contact the issuing bank of your credit card.
*Due to current situations, your credit cards refund may require an additional 3-5 days to process. Thank you for your patience and understanding.